1.1 Contract Formation & Pricing
All information on our website is an invitation to treat and does not constitute a legally binding offer. A contract is only formed between CoreWood Trading Pty Ltd and the purchaser when we dispatch the goods and provide a dispatch confirmation. We reserve the absolute right to accept, decline, or cancel any order for any reason, including but not limited to stock unavailability or suspected fraudulent activity. In the event of a typographical error or pricing inaccuracy on our website, we reserve the right to cancel the order and issue a full refund, regardless of whether payment has been processed.
1.2 Limitation of Liability
To the maximum extent permitted by the Australian Consumer Law, CoreWood Trading Pty Ltd completely excludes liability for any indirect, incidental, special, or consequential loss or damage. This includes, but is not limited to, loss of profit, loss of revenue, business interruption, or any property damage arising out of or in connection with the purchase, installation, or use of our products. We strictly disclaim any liability for secondary damages, including water damage, flooding, electrical faults, or structural damage to buildings caused by improper installation or operation of our smart toilets or building materials. Our total liability for any claim shall under no circumstances exceed the original purchase price of the specific goods.
1.3 Governing Law & Jurisdiction
These Terms & Conditions, and any agreement formed under them, are governed by and construed in accordance with the laws of Western Australia. By using this website and purchasing our products, you irrevocably submit to the exclusive jurisdiction of the courts of Western Australia for the resolution of any disputes.
1.3.1 Dispute Resolution
Prior to commencing any legal proceedings, any party claiming that a dispute has arisen must give written notice to the other party detailing the nature of the dispute. Both parties agree to negotiate in good faith to resolve the dispute within 30 days of receiving such notice.
1.4 Returns & Change of Mind Policy
CoreWood Trading Pty Ltd strictly enforces the following policy regarding returns and changes of mind:
- Custom and Special Orders: We do not offer refunds, exchanges, or accept returns for custom-made products, special orders, or items cut to size under any circumstances if you change your mind or provide incorrect measurements.
- Standard Stocked Items: Returns for standard stocked items due to a “change of mind” may be accepted at our sole discretion. Any approved return must be requested within 14 days of delivery, and the goods must be in their original, unopened, and resalable condition. All approved returns are subject to a mandatory 20% restocking fee. Original shipping and handling costs are strictly non-refundable, and the purchaser is fully responsible for all return freight expenses.
1.5 Retention of Title & PPSA
Legal and beneficial ownership of the goods remains with CoreWood Trading Pty Ltd until payment in full has been received for all goods supplied. We reserve the right to register our security interest in the goods on the Personal Property Securities Register (PPSR) in accordance with the Personal Property Securities Act 2009 (Cth).
1.6 Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the agreement, and the remaining provisions shall continue in full force and effect.