4.1 Commitment to Privacy
CoreWood Trading Pty Ltd is committed to protecting your privacy and managing your personal information securely. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
4.2 Information Collection
We collect personal information that you provide directly to us when opening a trade account, placing an order, registering for a warranty, or contacting customer service. This information may include your name, business name, ABN, email address, phone number, and delivery/billing addresses.
4.3 Use of Information
Your personal information is collected and used strictly for the following purposes:
- Processing and fulfilling your orders.
- Arranging shipping and tracking deliveries.
- Managing warranty registrations and providing after-sales support.
- Communicating important account updates or promotional materials (which you may opt out of at any time).
4.4 Third-Party Disclosure
We respect your commercial and personal data. We do not sell, rent, or trade your personal information to third parties. We only share necessary details with trusted partners (such as courier companies, freight forwarders, and secure payment gateways like Stripe) solely for the purpose of fulfilling your order or processing warranty claims.
4.5 Data Security & Access
We implement robust technical and organizational measures to safeguard your data against unauthorized access. If you wish to access, update, or correct the personal information we hold about you, or if you have any privacy-related complaints regarding a breach of the APPs, please contact our Privacy Officer. We will address your concerns within a reasonable timeframe.